1. About This Policy

R&L Jones Engineering Pty Ltd (ABN 34 006 805 527), trading as T-Rex Manufacturing (we, us, our), is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information, and how you can access, correct, or make a complaint about the way we handle your information.

We may update this policy from time to time. The current version will always be available on our website, with the date of last update shown above.

2. What Information We Collect

We may collect the following types of personal information:

• Name, job title, and company name

• Contact details including email address, phone number, and postal address

• Postcode and general location information

• Preferences, interests, and information relevant to the products and services we provide

• Payment and billing information (processed securely and not retained beyond the transaction)

• Any other information you choose to provide when contacting us or completing a form on our website

We collect personal information only by lawful and fair means, and where reasonably practicable, directly from you.

3. How We Collect Your Information

We collect personal information through a number of channels, including:

• Our website (contact forms, enquiry submissions, newsletter sign-ups)

• Direct correspondence by email, phone, or mail

• Customer and supplier account applications

• Business cards or similar information provided at events or in person

Where it is lawful and practicable to do so, you have the option of not identifying yourself when interacting with us. However, this may limit our ability to provide you with our products or services.

4. Why We Collect Your Information

We collect and use personal information to:

• Provide, manage, and improve our products and services

• Process orders, applications, and enquiries

• Maintain business records and meet our legal obligations

• Communicate with you about your account or transactions

• Send promotional and marketing communications where you have consented or would reasonably expect to receive them (see Section 6)

• Conduct market research and improve our website

• Comply with applicable laws and regulations

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These steps include physical access controls at our premises, password-protected systems, and secure data storage practices. Our staff are trained to handle personal information in accordance with the APPs.

If personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

6. Marketing Communications

We may send you promotional emails or other marketing communications about our products, services, or special offers. We will only do this where you have provided consent or where we have a reasonable basis to believe you would expect to receive such communications.

Every marketing email we send will include a clear and functional unsubscribe link. You may opt out at any time by:

• Clicking the unsubscribe link in any marketing email

• Emailing us at info@trexmfg.com

• Writing to us at the address below 83 Proximity Drive Sunshine West VIC 3012

We will process your opt-out request promptly and without charge.

We will not send you marketing communications via fax, as this is not a channel we use.

7. Disclosure to Third Parties

We will not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to third parties only in the following circumstances:

• Service providers who assist us in operating our business (such as IT providers, logistics partners, or payment processors), where those providers are bound by confidentiality obligations consistent with this policy

• Where we are required or authorised to do so by law

• Where you have given us your consent

We do not disclose personal information to overseas recipients unless we have taken steps to ensure that the recipient handles it in a manner consistent with the APPs, or you have consented to the disclosure.

8. Cookies and Website Analytics

Our website may use cookies to help analyse traffic, improve usability, and tailor content. A cookie is a small file placed on your device with your permission.

We use cookies for statistical analysis only. Cookies do not give us access to your device or any personal information beyond what you choose to share with us.

You can choose to decline cookies by adjusting your browser settings. Please note that declining cookies may affect your ability to use some features of our website.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites, and we recommend you review their privacy policies before providing any personal information.

9. Notifiable Data Breaches

We are subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to any individual whose information is involved, we will:

• Assess the breach as quickly as possible

• Notify the Office of the Australian Information Commissioner (OAIC)

• Notify affected individuals where required or reasonable to do so

We maintain an internal data breach response plan to support timely and appropriate action.

10. Accessing and Correcting Your Information

You have the right to request access to personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable time and in accordance with the APPs. We do not charge for access requests, though we may charge a reasonable fee to cover the cost of producing copies in some circumstances.

In limited circumstances, we may decline to provide access or correct information (for example, where doing so would unreasonably impact the privacy of another person, or where we are required by law to retain the information). If we decline, we will explain the reason in writing.

11. Privacy Complaints

If you believe we have mishandled your personal information or breached the APPs, please contact us in the first instance using the details below. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Mail: GPO Box 5218, Sydney NSW 2001

12. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact:

R&L Jones Engineering Pty Ltd (T-Rex Manufacturing)

83 Proximity Drive

Sunshine West VIC 3012

Email: info@trexmfg.com

Phone: 1300 558 111

This policy is reviewed annually. Individuals are encouraged to check the current version on our website.